Returns, Exchange & Refund Policy

For ordinary eligible goods — clothing, shoes, electricals, electronics and home appliances — you may request a return within 7 days of delivery or of collection at our store.

To be eligible, the item should normally meet all of the following:

• You can provide the order reference or other proof of purchase.
• The item is in substantially the condition in which you received it.
• Original accessories, cables, manuals, tags and packaging are included where applicable.
• The item has not been intentionally damaged or damaged through misuse.
• The request is made within the period above, or within any longer period the law allows in your circumstances.

If Anadee Collection or a marketplace seller delivered the wrong item, an item that was materially damaged on arrival, a defective item, or an item that is materially different from the listing, tell us as soon as you notice it.

After a reasonable check — usually photographs, the order reference and, where needed, inspection of the item — we will arrange a replacement, an exchange or a refund. You will not be asked to bear return delivery costs for a clear fulfilment error by Anadee Collection or by a seller.

Where the item delivered is correct and as described, and you simply changed your mind, we may accept the return where the item is still in resaleable condition. In that case, and where the law permits, you may be asked to bear the reasonable cost of returning the item to us.

• Clothing or footwear that has been worn or used beyond reasonable inspection and fitting.
• Hygiene-sensitive or personal-use items, where a return would not be appropriate for health reasons and the item has been opened or used.
• Items made, cut, mixed or personalised to your specification.
• Items damaged after delivery through misuse, incorrect installation, unauthorised repair or an unsuitable power supply.
• Items returned without essential components or accessories.
• Digital or intangible goods, should we introduce them in future, once access has been given.

These exceptions do not apply where the item is faulty, wrongly supplied or not as described, and they do not remove any right you have by law.

A reported fault on an electronic, electrical or appliance item may need reasonable inspection or diagnosis before the outcome is confirmed. We will tell you how long that is expected to take.

Where a manufacturer’s or supplier’s warranty is genuinely supplied with an item, its terms and duration are set by that manufacturer or supplier and are stated on the warranty document provided with the product. That warranty is separate from this returns policy and from your statutory rights. Anadee Collection does not add a warranty period of its own unless it is stated in writing for that specific product.

Vehicles are not covered by the 7-day return practice above. A vehicle is sold following enquiry, viewing and inspection, and any cancellation, return or remedy depends on:

• The specific written sale agreement for that vehicle.
• The inspection carried out before purchase.
• The recorded condition of the vehicle at the time of sale.
• Any warranty expressly provided in writing for that vehicle.
• Your applicable legal rights.

We do not offer a general vehicle return guarantee. Please raise any question about a vehicle before completing the purchase.

Some items are sold by approved third-party sellers and are labelled “Sold by” that seller on the product page and in your order. Return requests for those items are handled through Anadee Collection, and the seller is required to cooperate with our marketplace returns and dispute process.

Start every return request with us, using your order reference, rather than contacting the seller separately.

• Contact us by telephone or WhatsApp, or use the contact page.
• Quote your order reference.
• Describe the problem and send photographs of the item and packaging where relevant.
• Keep the item safe and unused until we confirm the next step.

Where a refund is approved, it is returned through the original payment method, or through another method we agree with you where the original method is not available. Refunds are processed within a reasonable period after the return is approved and any returned item is received and checked.

The time it then takes for money to reach you also depends on your bank or mobile money provider, which is outside our control. Where the law sets a deadline for a refund in your particular circumstances, that deadline applies.

Delivery charges already incurred may be non-refundable on a change-of-mind return, but are refunded where the return results from a fault or a fulfilment error.